Buyer FAQ: Frequently Asked Questions

Welcome to MudToMug! We are a global showcase dedicated to independent ceramic artists. Here you will find answers to the most common questions about browsing and purchasing through our platform.

1. How do I purchase an item?

MudToMug acts as a curated directory and showcase. When you find a piece of pottery you love, clicking on it will typically redirect you to the artisan’s personal website, Etsy shop, or preferred checkout platform. You will complete your purchase directly and securely with the creator.

2. Who handles shipping and delivery?

Because you are buying directly from the independent artists, each creator handles their own shipping and packaging. Shipping costs, delivery times, and available destinations will vary depending on the artist’s location and their specific shop policies.

3. What is the return and refund policy?

Returns, exchanges, and refunds are managed strictly by the individual ceramicists according to their own store policies. We highly recommend reviewing the artist’s specific return policy on their website before completing your purchase.

4. Are the ceramics food-safe, microwave-safe, or dishwasher-safe?

Handmade ceramics vary greatly depending on the type of clay, glaze, and firing technique used. While many functional pieces are food and dishwasher safe, you should always read the specific product description or contact the artist directly to ensure proper care.

5. How do the workshops and classes work?

We sponsor and list both online and in-person ceramic classes from experts around the world. Booking, scheduling, and hosting are managed directly by the instructors. Clicking on a class will take you to the instructor’s booking page for full details.

6. Can I request a custom order or commission?

Many of our featured artists accept custom orders! If you see an artist’s style you love, we encourage you to reach out to them directly through their personal website or social media links provided on their MudToMug profile to discuss commissions.

7. Who do I contact if I have a problem with my order?

Since transactions occur directly with the artists, please contact the specific seller regarding any updates, tracking information, or issues with your order. If you encounter a technical issue with the MudToMug website itself, please use our “Contact Us” page.